HOW CAN WE HELP?

Select your smartphone operating system to view the related FAQs

iOS
Android

How do I save my Ferret photos and videos to my computer?

For Ferret WiFi, Lite, Pro, Sweeps and Pest models, Ferret files are saved to your smartphone. To view or copy or move Ferret files from your phone:

Connect your phone to your computer with a data capable USB cable. Note the USB A to USB C cable supplied with the Ferret WiFi, Lite, Pro, Sweeps and Pest models is for charging only and is not data capable.
Open the finder / explorer app on your computer(as shown in the example below).
Find the Ferret folders on your phone.
Move, copy or delete the files as required.

The Ferret Plus model has 2 possible memory storage locations – the smartphone (as with the other models) and the on board memory. To move, copy or delete Ferret files from saved to the smartphone, follow the instructions above. If you have set your Ferret Plus to record to “on board memory” or “BOTH” in the camera app Settings, to move, copy or delete Ferret files from the Ferret Plus:

Connect your Ferret Plus camera to your computer using the USB A to USB C cable supplied with your kit.
Switch on your Ferret Plus camera.
A finder or explorer window will open for your Ferret camera and 2 folders will be available – PHOTO and VIDEO
Click into each folder to see a list of files saved to the Ferret Plus on board memory(as shown below).
Move, copy or delete the files as required.

To use your Ferret camera and view the live video feed you don't need to log in or register.

If you're being asked for a username and password, you could be using the "My Ferret Tools" App that is for product registration to extend your warranty and to save images and video to the cloud.

Please search for "Ferret WiFi" or "Ferret Tools" in your App Store for the camera viewing App.

I am getting a “Camera Not Found” message when trying to connect to my Ferret camera

Try removing the Ferret camera app from your phone and reinstalling it from the App store.

If that doesn't work, please try a different phone to confirm you see the same issue to work out if it's a phone or camera issue then contact [email protected]

Why does my Firmware Update not progress, it stays on 0% progress?

Please try placing your phone into Airplane or Flight mode, turn your phone’s WiFi back on (while staying in Airplane mode), restart your Ferret App and Ferret camera, and try the firmware update again. Sometimes it can take 3 or 4 attempts before the update runs successfully.

Can the Ferret camera app work on my laptop or desktop computer?

The Ferret camera app isn’t designed to work on laptops or desktop computers. The app is designed to work on iOS and Android mobile phones and tablets, which are more commonly used on job sites or in the field.

I can’t see the images even though my phone is connected to the Ferret camera.

If you have a VPN running on your phone, try switching off your VPN and then try connecting to the Ferret camera again. It that doesn’t work contact our support team by filling in the form below.

I get a “No Internet Connection” or “Internet not available” message after connecting to the Ferret WiFi SSID signal on my phone.

That’s all OK. Ferret cameras don’t connect you to the internet or use the internet. Your Ferret just creates a network with your phone.

Do I connect with Bluetooth or does the camera connect to my home WiFi network?

Ferret cameras connect with WiFi not Bluetooth. Your Ferret doesn’t use your home WiFi or your mobile phone’s data connection.

Just switch on your camera and connect to the WiFi network called “Ferret-WiFi-XXXX” or “Ferret-Plus-XXXX”.

What does the rear LED on the camera indicate?

The rear LED on your camera indicates as follows: RED = charging, OFF = fully charged, WHITE = camera ON

Where can I find manuals or guides on my camera?

Under the Support menu, go to our Resources page. Then choose your Ferret camera to see a list of resources which you can read or download.

How do I save my Ferret photos and videos to my computer?

For Ferret WiFi, Lite, Pro, Sweeps and Pest models, Ferret files are saved to your smartphone. To view or copy or move Ferret files from your phone:

Connect your phone to your computer with a data capable USB cable. Note the USB A to USB C cable supplied with the Ferret WiFi, Lite, Pro, Sweeps and Pest models is for charging only and is not data capable.
Open the finder / explorer app on your computer(as shown in the example below).
Find the Ferret folders on your phone.
Move, copy or delete the files as required.

Connect your Ferret Plus camera to your computer using the USB A to USB C cable supplied with your kit.
Switch on your Ferret Plus camera.
A finder or explorer window will open for your Ferret camera and 2 folders will be available – PHOTO and VIDEO
Click into each folder to see a list of files saved to the Ferret Plus on board memory(as shown below).
Move, copy or delete the files as required.

To use your Ferret camera and view the live video feed you don't need to log in or register.

If you're being asked for a username and password, you could be using the "My Ferret Tools" App that is for product registration to extend your warranty and to save images and video to the cloud.

Please search for "Ferret WiFi" or "Ferret Tools" in your App Store for the camera viewing App.

The SSID doesn't appear in the WiFi selection

This may happen on a small number of Android phones. With an iPhone or different Android phone, which can see the Ferret SSID, in the Ferret App, go to the Settings screen and run the firmware update.

Please contact the Ferret Tools support team for the full update process. Just go to the Support page or email us directly at [email protected].

Why does my Firmware Update not progress, it stays on 0% progress?

I can’t connect to WiFi or the WiFi won’t stay connected on my Android?

Some Androids don’t understand why you want to connect to a WiFi network without Internet. If a warning alert is displayed, check the box to not ask/show again and click OK/Yes.